Privacy Policy

1. Information We Collect

When you use Kubflow, we may collect:

Account information: your email address, name, and profile information provided during sign up.

Usage data: workflows, workflow activity, credit usage, feature usage, and general interaction data.

Generated content: prompts, uploaded files, generated images, videos, audio, and other workflow outputs.

Technical data: browser type, device information, IP address, logs, cookies, and timestamps.

Payment data: billing status, plan information, invoices, and payment events handled by Stripe. We do not store full card details.

2. How We Use Your Information

We use your information to:

Create and manage your account

Run AI workflows and provide generated outputs

Track credits, subscriptions, and billing

Improve product performance and reliability

Provide support and respond to requests

Detect abuse, fraud, or security issues

Send important account or service updates

3. AI Training

We do not use your prompts, uploads, or generated content to train AI models. Kubflow is a pass through to third party AI providers (Google, OpenAI, ByteDance, Anthropic, Black Forest Labs, ElevenLabs, and others). Each provider has its own data policies, which apply when you use their models through Kubflow.

4. Third Party Services

Kubflow uses trusted third party services to operate the product, including:

Supabase for authentication and database services

Cloudinary for media storage and delivery

Stripe for payments and billing

Kie.ai and other AI providers for model execution

Sentry for error monitoring

PostHog or similar tools for product analytics

These services may process data only as needed to provide Kubflow functionality.

5. International Data Transfers

Some of our providers are based outside the UK and EEA. When personal data is transferred internationally, we rely on standard contractual clauses or other safeguards required by UK and EU data protection law.

6. Generated Content

Your prompts, uploads, workflows, and generated outputs are used to provide the service. We do not sell your generated content.

You are responsible for the content you upload, generate, or share through Kubflow.

7. Cookies and Local Storage

Kubflow uses cookies and local storage for authentication, session management, product functionality, and analytics. Essential cookies are required for the service to function. Non essential cookies (analytics) are only set with your consent.

8. Data Retention

We keep account data while your account is active. Generated content and workflow history are kept for up to 90 days after account deletion, then permanently removed. Billing records are kept for up to 7 years to meet legal and tax obligations.

Prompts, generated outputs, and account metadata flagged for suspected violation of our Terms of Service may be retained for up to 24 months to support investigations, comply with legal obligations, or share with model providers and law enforcement as required.

You may request earlier deletion of your account or data by contacting us, except where we are legally required to retain specific records.

9. Data Security

We use reasonable technical and organizational measures to protect your data. However, no online service can guarantee complete security.

10. Your Rights

If you are in the UK or EU, you have the right to:

Access the personal data we hold about you

Correct inaccurate data

Delete your data

Export your data in a portable format

Restrict or object to processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority

To make a request, contact us at hello@kubflow.com.

11. Children's Privacy

Kubflow is not intended for users under 16, or the minimum digital consent age in their country. We do not knowingly collect personal information from children under that age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we may notify users through the product or by email.

13. Content Moderation

To enforce our Terms of Service and comply with the policies of upstream AI providers, we log and may review prompts, uploads, and generated outputs. We use automated systems, including AI based classifiers, to detect content that may violate our Terms. Flagged content may be blocked from generation, queued for human review, or trigger account suspension.

Where content involves suspected child sexual abuse material or other illegal content, we will preserve the content and report to the National Center for Missing and Exploited Children (NCMEC), the UK Internet Watch Foundation (IWF), or other appropriate authorities.

14. Contact

For privacy questions, contact hello@kubflow.com.